Virgin Media Outage Resolved After Thousands Left Without Internet

Image credits: Andrew Matthews/PA (PA Archive)

Virgin Media has announced that it has resolved an issue that left thousands of its customers without internet access, with over 10,000 people reporting problems with their broadband services on Monday morning. The company, which has over 5.7 million broadband customers in the UK, said that it was aware of "intermittent issues" with its services and was working to fix the problem as a priority. The issue was first reported by customers shortly after 10:00 GMT, with many taking to social media to express their frustration at being unable to access the internet.

The outage was tracked by Downdetector, a website that monitors service issues, which showed a spike in reports of problems with Virgin Media's services. The company has not confirmed what caused the issue, but said that it has now fully restored services for all customers. The Student Loans Company was among those affected by the outage, and told users on its social media accounts that it was experiencing "connectivity issues" which have since been resolved. Many other customers also reported problems with their services, with some describing their internet connection as "all over the place" and others questioning whether they would be reimbursed for the mobile data they had used while their broadband was down.

Virgin Media has apologized for any inconvenience caused by the outage and said that it is working to prevent similar issues from happening in the future. The company has also improved its standing in Ofcom's complaints rankings, with fewer complaints than TalkTalk, EE, and NOW Broadband in February 2025. However, the issue has still caused frustration for many customers, who rely on their internet access for work, education, and other essential activities. The internet is a vital part of modern life, and outages like this can have a significant impact on people's daily lives.

Here is a timeline of the events surrounding the Virgin Media outage: * 10:00 GMT: Customers begin reporting issues with their broadband services * 11:00 GMT: Downdetector shows a spike in reports of problems with Virgin Media's services * 12:30 PM: Problems with Microsoft 365 are resolved * 13:32 PM: Virgin Media says it has fixed the issue affecting its services * Later on Monday: Virgin Media confirms that services have been fully restored for all customers. The company has also said that it is aware of some customers experiencing intermittent issues with their services and is working to fix the problem as a priority.

In addition to the timeline of events, here are some key points to note about the Virgin Media outage: * Over 10,000 customers reported problems with their broadband services * The issue was first reported by customers shortly after 10:00 GMT * The Student Loans Company was among those affected by the outage * Many customers reported problems with their services, including issues with their internet connection and mobile data usage. The company has apologized for any inconvenience caused and is working to prevent similar issues from happening in the future.