Jetstar Tech Outage

Image credits: NewsWire / Nicholas Eagar

Passengers flying on Jetstar were left unable to check into their flights following a major technical outage that crippled the airline’s systems. The budget airline confirmed the outage on Saturday just before 2pm in a reply to a post on social media from a customer who reported not being able to check into his flight. The airline stated that they were experiencing some technical difficulties with their system at the moment and that their team was working hard to get this fixed as soon as possible.

The technical outage lasted for about three hours and resulted in two return flights being cancelled, with check-in kiosks and boarding systems at airports around Australia, Indonesia, and Japan being affected. In a statement on Saturday afternoon, a Jetstar spokeswoman said an IT issue had impacted the airline’s check-in and boarding systems, but confirmed the issue had been fixed. The airline thanked customers for their patience and understanding and sincerely apologised for any inconvenience caused, with customers to be contacted directly by the airline if their flight is impacted.

Jetstar passengers have been left unable to check into their flights after a nationwide technical outage, with some passengers reporting experiencing issues at airports in Bali and Japan. The airline's check-in staff were able to assist passengers with checking in for their flight, with the airline stating that their operations are returning to normal, however, there may still be some flow on impacts to flights. The airline has stated that they appreciate the patience of their customers during this time and are working hard to prevent such outages in the future.

The cause of the outage is still unknown, but the airline has stated that they are investigating the matter and will take steps to prevent such outages in the future. In the meantime, passengers are advised to check with the airline for any updates on their flight status, with the airline providing regular updates on their social media channels. The outage has caused inconvenience to many passengers, with some being left stranded at airports, but the airline is working hard to get their operations back to normal.

Here is a list of key points regarding the Jetstar tech outage: * The outage lasted for approximately three hours * Two return flights were cancelled due to the outage * Check-in kiosks and boarding systems at airports around Australia, Indonesia, and Japan were affected * The airline has apologised for any inconvenience caused and thanked customers for their patience * Customers will be contacted directly by the airline if their flight is impacted * The airline is investigating the cause of the outage and will take steps to prevent such outages in the future